Effective September 16, 2026
Refund & Cancellation Policy
How trials, subscription renewals, cancellations, and refund requests are handled across StageAutograph products.
1. Free trials
Eligible subscriptions begin with a 14-day free trial. Unless you cancel before the trial ends, the payment method provided at checkout will be charged for the selected monthly or annual subscription. Trial eligibility may be limited to one trial per organization.
2. Recurring subscriptions
Subscriptions renew automatically for the selected monthly or annual term until canceled. Paddle acts as merchant of record and processes payments, receipts, applicable transaction taxes, and payment-method updates. Prices shown at checkout control if they differ from an earlier display or communication.
3. Cancellation
An organization administrator may cancel through Plans & Billing. Cancellation takes effect at the end of the current paid term. The organization retains access through that date, after which paid functionality may be restricted. Canceling does not erase account records automatically; administrators should export needed records before access ends.
4. Refunds
Except where required by applicable law, subscription charges are nonrefundable and we do not issue prorated refunds or credits for an unused portion of a month or year. Duplicate charges, billing errors, or legally required refund requests will be reviewed individually.
5. Requesting help
Contact support@stageautograph.com with the organization name, account email, transaction date, and a description of the issue. Do not send complete card or bank-account numbers. Also review the Terms & Conditions.